FAQ

Welcome to the Frequently Asked Questions section of FineWatch.eu. Here you will find answers to the most common questions concerning our products and services. Our mission is to ensure a hassle-free shopping experience by offering assistance and support at every stage.

For more information, please also visit the following pages:

Privacy Policy
Terms and Conditions
Return Policy
About us
Contact us

Orders

Placing an order on FineWatch.eu is quick and easy. Simply browse through our products, select the one you want, add it to your shopping cart and proceed to checkout where you can enter your details and complete your purchase.

Yes, it is possible to change or cancel an order within one hour after confirmation by immediately contacting our customer service support@finewatch.eu. After this period, your order may already be being processed or shipped.

Shipping

Shipping times vary depending on the destination and the shipping method chosen. Generally, delivery is within 3-5 working days.

Yes, once your order has been shipped, you will receive a tracking number by email that will allow you to track your package until delivery.

Warranty and Repair

Yes, all our watches are covered by a 2-year warranty covering manufacturing defects. For more details, please consult our guarantees page.

Yes, we offer a repair service for all watches purchased from our shop. To initiate a repair request, click here to contact our customer service department with the order number and a description of the problem.

Returns and Refunds

Yes, we offer an easy and hassle-free return policy. You may return any product within 14 days of receipt for a full refund, provided the product is in its original condition.

To request a refund, please contact our customer service at support@finewatch.eu with your order number and information about the product you wish to return. We will provide you with detailed instructions on how to proceed with the return.

Payments

We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, bank transfers and Klarna payments. All transactions are secure and encrypted to protect your data.

Absolutely. We use the latest SSL encryption technology to ensure that all transactions are safe and secure. Your security is our priority.

Security and Privacy

Your privacy is important to us. We only collect the data we need to process your order and improve your shopping experience. We do not share your data with third parties without your consent.

Yes, we use cookies to improve your experience on our site, remember your preferences and collect statistical data. You can manage your cookie preferences in your browser settings.

Contact

Our customer service is available from Monday to Friday, 9 a.m. to 6 p.m. You can contact us by email at support@finewatch.eu or by phone at +39 320 934 9315
We are here to help you!

We hope this section answers your questions. If you need further information, please click here to contact us.
Thank you for choosing FineWatch.eu!

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